Return and Refund Policy

We prioritize your satisfaction and strive to make the return process smooth and straightforward. You can request a return within 30 days of receiving your item.

Eligibility for Returns:

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. Additionally, a receipt or proof of purchase is required.

Initiating a Return:

To initiate a return, please email us at purvive@proton.me. Once your return is approved, we will send you a return shipping label along with detailed instructions on how to send your item back. Please note that items returned without prior authorization will not be accepted.

For any inquiries about returns, you can reach us at asrastore1@gmail.com.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). Additionally, returns for hazardous materials, flammable liquids, or gases are not accepted. If you have questions or concerns about a specific item, please contact us.

Please note that sale items and gift cards are not returnable.

Exchanges:

For the quickest service, we recommend returning the item you have. Once the return is accepted, make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period:

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Refunds:

After receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

If you have not received your refund after 15 business days from the approval date, please contact us at asrastore1@gmail.com.